Privacy Policy

Privacy Policy

Over Every Level Above highly values the privacy rights of its visitors and customers. We only process data necessary to improve our services and handle all information regarding your use of our services with care. We never provide your data to third parties for commercial purposes.

Information We Collect

We process personal data to deliver our services or to comply with legal obligations. The information we collect is obtained and processed in accordance with the GDPR (and other applicable laws) and is only used for the purposes described in this privacy policy.

Contact Details

If you have any questions about this privacy policy, please contact us at: info@overeverylevelabove.com

Personal Data We Process

We process information that is either automatically collected or voluntarily provided by you. This includes:

• Personal data such as your first and last name

• Contact details such as your email address, phone number, and address

• Login details such as your username and password

• Purchase history such as price, product, and purchase date

• Payment details such as transaction history, outstanding balances, bank account, and credit card information

• Correspondence, such as communication with customer service or marketing emails

• Preferences, like language settings and email preferences

• Technical data such as your IP address, cookies, and log files

• Website usage statistics, such as page visit frequency and product popularity

• Any additional information you provide for a direct purpose

If you provide us with other personal data (e.g., during customer service communication or complaint submissions), we will process that data only as necessary to handle and respond to your request.

Data Processing Overview

Below you can read how we process your data, where it is stored, which security measures we apply, and who has access to it.

Mollie

We use Mollie’s platform to handle (part of) the payments in our webshop. Mollie processes your name, address, and payment details (e.g., bank account or credit card number). Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie may use your data to further improve its services and may share (anonymized) data with third parties. All protections related to your personal data also apply to services for which Mollie engages third parties. Mollie retains your data no longer than permitted by law.

General Purpose of Data Processing

We use your data exclusively to deliver our services. This means the purpose of processing is always directly related to the service you requested. We do not use your data for targeted marketing without your explicit consent. Your data is not shared with third parties, except to fulfill accounting or administrative obligations. All third parties involved are legally obligated to confidentiality.

Automatically Collected Data

Data automatically collected by our website (e.g., your IP address, web browser, and operating system) is used solely to improve our services and does not qualify as personal data.

Cooperation in Tax and Criminal Investigations

In certain cases, Over Every Level Above may be legally obligated to share your data with tax or criminal authorities. If this occurs, we will comply while doing everything we can within the law to protect your rights.

Your Rights

Under the GDPR, you have several rights regarding your personal data:

• The right to deletion

• The right to correction

• The right to access

• The right to data portability

Access: You have the right to see what personal data we process about you.
Correction: You may request correction of incorrect or incomplete information.
Deletion: You may request deletion of your data unless we are legally obligated to retain it.
Portability: You may request a copy of your data in a format suitable for transfer to another party.

Personal Data of Individuals Under 16

We do not intentionally collect data from individuals under 16 years old. However, we cannot verify the age of website visitors. If you believe we have collected information from a minor without parental consent, please contact us at info@overeverylevelabove.com, and we will delete the information. If you are located outside the Netherlands, we follow the legal minimum age in your country.

Right to Object and Other Rights

You have the right to object to the processing of your personal data. Upon receiving your objection, we will immediately suspend data processing pending resolution. If your objection is valid, we will provide you with copies of your personal data and permanently stop processing it. You also have the right not to be subject to automated decision-making or profiling. We do not process your data in such a way, but if you believe otherwise, please contact us.